Refund policy

Return & Refund Policy

Last Updated: 21 August 2026

At Vilora, we want you to be completely satisfied with your purchase. If you are not happy with your order, you may request a return or refund within 7 days of receiving your order, subject to the conditions mentioned below.

1. 7-Day Return Policy

You can request a return within 7 days from the date of delivery.

To be eligible for a return:

- The product must be unused and unworn.

- The product must be in its original condition.

- All original tags, labels and packaging should be intact.

- The product should not be washed, damaged, altered or stained.

- Proof of purchase/order details must be provided.

2. Non-Returnable Products

Returns may not be accepted for products that:

- Have been worn, washed or damaged after delivery.

- Are returned without original tags or packaging.

- Have been altered or modified.

- Are damaged due to improper use or handling by the customer.

3. How to Request a Return

To request a return, please contact us within 7 days of receiving your order.

Please provide:

- Order ID

- Customer name

- Contact number

- Reason for return

- Clear photos/videos of the product, if required

After reviewing your request, our team will confirm whether the return is eligible.

4. Return Shipping

If the product is defective, damaged, or the wrong product was delivered, Vilora will be responsible for the return shipping cost, subject to verification.

For returns due to change of mind, size preference, or other reasons not caused by Vilora, return shipping charges may be applicable.

5. Refund Policy

Once the returned product is received and inspected, we will notify you regarding the approval or rejection of your refund.

If your refund is approved, the refund will be processed to the original payment method, where applicable.

Refund processing may take 5–7 business days after approval, depending on your bank or payment provider.

6. Exchange

If you receive a defective, damaged, or incorrect product, please contact us within 7 days of delivery.

Subject to product availability, we may provide a replacement or another suitable resolution.

7. Damaged or Incorrect Product

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible with clear photos/videos of the package and product.

We will review the issue and provide an appropriate resolution.

8. Cancellation

Order cancellation requests should be made as soon as possible Within 24 hours after place order Once an order has been shipped, cancellation may not be possible.

9. Contact Us

For return or refund requests, please contact us through the contact details provided on our Contact Us page.

Vilora

Men's Fashion & Lifestyle Brand

We reserve the right to reject a return or refund request if the product does not meet the conditions mentioned in this policy.