Terms of service

Terms of Service

Last Updated: August 21, 2026

Welcome to VILORA. These Terms of Service ("Terms") govern your use of our website, online store, products, and services.

By accessing or using our website or placing an order with us, you agree to be bound by these Terms. Please read them carefully before using our Services or making a purchase.

1. About VILORA

VILORA is an online fashion store offering clothing and lifestyle products through our website.

Our store is operated using Shopify, which provides the e-commerce platform that allows us to sell our products and provide our Services to you.

2. Eligibility

By using our website or placing an order, you confirm that:

- You are legally capable of entering into a binding agreement under applicable law.

- The information you provide to us is accurate and complete.

- You will use our website only for lawful purposes.

If you are using our Services on behalf of another person or organization, you confirm that you have the authority to accept these Terms on their behalf.

3. Products and Product Information

We make reasonable efforts to display our products, descriptions, images, colors, sizes, and other information as accurately as possible.

However, actual product colors may appear slightly different depending on your device screen or display settings.

We reserve the right to:

- Change product information or prices at any time.

- Modify or discontinue products without prior notice.

- Limit the quantity of products available for purchase.

- Correct errors or inaccuracies in product information.

4. Prices and Payments

All product prices displayed on our website are subject to change without prior notice.

The final price payable by you will be displayed during the checkout process.

You agree to provide accurate and complete billing and payment information.

We may use third-party payment service providers to process payments securely. We do not intentionally store complete payment card details on our own systems.

An order will be considered successfully placed only after the payment has been successfully processed or the applicable payment method has been accepted.

5. Orders and Order Acceptance

When you place an order, you are making an offer to purchase the selected products.

After receiving your order, we may send an order confirmation. This confirmation does not necessarily mean that your order has been finally accepted.

We reserve the right to cancel or refuse an order in situations including:

- Product availability issues.

- Incorrect pricing or product information.

- Suspected fraudulent or unauthorized transactions.

- Incorrect customer or shipping information.

- Any other legitimate reason permitted by applicable law.

If we cancel an order after payment has been received, the applicable amount will be refunded according to our refund process.

6. Shipping and Delivery

We will make reasonable efforts to dispatch and deliver orders within the estimated delivery time shown at checkout or communicated to you.

Delivery times may vary due to:

- Shipping location.

- Courier delays.

- Weather conditions.

- Public holidays.

- Operational issues.

- Other circumstances beyond our reasonable control.

Once an order has been handed over to the shipping carrier, delivery may also be affected by the carrier's policies and circumstances.

Please ensure that your shipping address and contact information are correct before completing your order.

7. Returns and Refunds

We offer a 7-day return and refund period from the date of delivery, subject to the conditions mentioned in our Return & Refund Policy.

Products generally must be:

- Unused and unworn.

- In their original condition.

- Returned with original tags and packaging.

- Free from stains, damage, washing, alteration, or misuse.

For complete details, please refer to our Return & Refund Policy available on our website.

8. Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible and provide your order details and supporting photographs or videos when requested.

After reviewing the issue, we may provide an appropriate resolution, which may include replacement, return, refund, or another remedy as applicable.

9. Cancellation

You may request cancellation of an order as soon as possible after placing it.

Once an order has been processed or shipped, cancellation may no longer be possible.

If an eligible cancellation is accepted after payment, the applicable refund will be processed according to our refund procedures.

10. Account Information

If you create an account on our website, you are responsible for maintaining the confidentiality of your login credentials.

You agree to provide accurate information and to notify us if you believe your account has been accessed without authorization.

We reserve the right to suspend or terminate accounts where necessary to protect our store, customers, or Services.

11. Prohibited Uses

You agree not to use our website or Services for unlawful or unauthorized purposes.

You must not:

- Violate any applicable law or regulation.

- Attempt to gain unauthorized access to our website or systems.

- Interfere with the operation or security of the website.

- Use the website to commit fraud or other unlawful activities.

- Copy, reproduce, distribute, or exploit our content without permission.

- Upload or transmit malicious software or harmful code.

- Use our website to infringe the rights of VILORA or any third party.

We reserve the right to restrict or terminate access to our Services if these Terms are violated.

12. Intellectual Property

All content available on the VILORA website, including but not limited to:

- Brand name and logo.

- Product images.

- Website design.

- Text and descriptions.

- Graphics.

- Videos.

- Marketing materials.

is owned by or licensed to VILORA unless otherwise stated.

You may not copy, reproduce, modify, distribute, sell, or use our content for commercial purposes without our prior written permission.

13. Third-Party Services

Our website may use third-party services such as payment processors, shipping providers, analytics services, and other service providers.

These third parties may have their own terms and privacy policies, and their services may be subject to those terms.

We are not responsible for the independent policies or practices of third-party service providers.

14. Links to Third-Party Websites

Our website may contain links to websites operated by third parties.

We are not responsible for the content, availability, privacy practices, security, or policies of third-party websites.

You should review the terms and privacy policies of third-party websites before using them.

15. Accuracy of Information

We make reasonable efforts to keep the information on our website accurate and up to date.

However, we do not guarantee that all information on the website will always be complete, accurate, or error-free.

We may correct errors and update information at any time without prior notice.

16. Disclaimer

To the maximum extent permitted by applicable law, VILORA provides its website and Services on an "as available" basis.

We do not guarantee that:

- The website will always be available or uninterrupted.

- The website will always be free from errors.

- All website content will always be completely accurate.

- The Services will always meet every individual customer's expectations.

Nothing in these Terms is intended to exclude or limit any rights or protections that cannot legally be excluded or limited under applicable law.

17. Limitation of Liability

To the maximum extent permitted by applicable law, VILORA will not be responsible for indirect, incidental, special, or consequential losses arising from the use of our website or Services, except where such liability cannot legally be excluded.

Nothing in these Terms limits any liability that cannot be limited under applicable law.

18. Privacy

Your use of our website is also subject to our Privacy Policy, which explains how we collect, use, and protect personal information.

By using our Services, you acknowledge that you have read and understood our Privacy Policy.

19. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes in our business, Services, legal requirements, or other operational reasons.

When we make changes, we will update the "Last Updated" date on this page.

Your continued use of our website after changes are posted means that you accept the updated Terms.

20. Governing Law

These Terms and your use of our Services will be governed by and interpreted in accordance with the applicable laws of India.

Any disputes will be subject to the jurisdiction of the competent courts having jurisdiction over the matter, subject to applicable law.

21. Contact Information

If you have any questions regarding these Terms of Service, please contact us:

VILORA

Email: vilora.me@gmail.com

Address: A Block A45, Premnagar Affordable Colony, AbBlock, Kota, Rajasthan – 324004, India

For questions regarding orders, returns, refunds, or other customer support matters, please contact us using the contact information provided above.