Shipping policy
Shipping Policy
Last Updated: August 21, 2026
At VILORA, we aim to provide a smooth and reliable shipping experience for every order. This Shipping Policy explains how we process, dispatch, and deliver your orders.
1. Order Processing
After you successfully place an order, we will process and prepare your order for dispatch.
Orders are generally processed after successful payment confirmation or order confirmation, depending on the payment method selected.
Processing time may vary depending on product availability, order volume, and other operational factors.
2. Shipping Locations
We currently offer shipping to locations within India, subject to courier service availability for the customer's delivery address.
We may expand our shipping locations in the future.
3. Delivery Time
Estimated delivery time may vary depending on your delivery location, courier service, product availability, and other circumstances.
The estimated delivery time shown at checkout or communicated by us is only an estimate and is not a guaranteed delivery date.
Delivery may take longer due to circumstances beyond our reasonable control, including:
- Courier or logistics delays
- Weather conditions
- Public holidays
- Natural events
- Transportation issues
- Incorrect or incomplete address information
- High order volumes
- Other unforeseen circumstances
4. Shipping Charges
Applicable shipping charges, if any, will be displayed during checkout before you complete your purchase.
Shipping charges may vary depending on the delivery location, order value, product weight, or other applicable factors.
If free shipping is offered on a particular order or promotion, the applicable terms and conditions will be displayed at checkout or during the promotion.
5. Order Tracking
Once your order has been dispatched, we may provide tracking information through the contact details provided by you, where tracking is available.
You can use the tracking information to check the status of your shipment through the applicable courier service.
Tracking information may take some time to become active after the order has been dispatched.
6. Delivery Address
Customers are responsible for providing a complete and accurate shipping address, including:
- Full name
- House/Flat number
- Street/Area
- City
- State
- PIN code
- Active phone number
Please carefully check your delivery information before placing your order.
If an incorrect or incomplete address is provided and the shipment cannot be delivered, additional shipping charges or re-delivery charges may apply where applicable.
7. Delayed or Lost Shipments
If your order is delayed, please first check the tracking information provided by the courier.
If the shipment appears to be significantly delayed, lost, or has an unusual tracking status, please contact us at vilora.me@gmail.com with your order details.
We will make reasonable efforts to assist you and coordinate with the applicable shipping partner where necessary.
8. Failed Delivery
If a delivery attempt fails because the customer is unavailable, provides an incorrect address, does not respond to the courier, or refuses to accept the package, the shipment may be returned to us.
In such cases, additional shipping or re-delivery charges may apply, where applicable.
9. Damaged Package or Product
If your package appears damaged at the time of delivery, we recommend taking photographs or videos of the package before opening it.
If the product inside is damaged, defective, or incorrect, please contact us as soon as possible with your order details and supporting photographs or videos.
Such cases will be handled according to our Return & Refund Policy.
10. Cash on Delivery
If Cash on Delivery (COD) is available for your location, the option will be displayed during checkout.
COD availability may depend on your delivery location, order value, courier service, and other applicable conditions.
11. Changes to Shipping Policy
We may update this Shipping Policy from time to time to reflect changes in our shipping process, courier partners, services, or legal requirements.
Any updates will be posted on this page with a revised "Last Updated" date.
12. Contact Us
If you have any questions regarding shipping or delivery, please contact us:
VILORA
Email: vilora.me@gmail.com
Address: A Block A45, Premnagar Affordable Colony, A Block, Kota, Rajasthan – 324004, India